tk678 Privacy Policy
Your personal information is completely safe with us — learn how we collect, use, and protect your data.
Introduction and Scope of Policy
tk678 ("we", "us", or "platform") operates a trusted online casino and betting service for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you use the www.tk678.cam website and related services ("services").
By using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy. tk678 reserves the right to update this privacy policy at any time — we will notify registered users of any significant changes.
What Information We Collect
We only collect information that is necessary to provide our services properly. Below is a description of the different types of information we collect:
2.1 Registration and Identity Information
When you open an account at tk678, we collect the following information:
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Current residential address
- Preferred language and currency (BDT/Taka)
2.2 Financial Transaction Information
To process secure transactions, we collect:
- bKash, Nagad, Rocket, or Upay mobile banking account information
- Deposit and withdrawal history
- Transaction date, amount, and method
- Partial bank account details (where applicable)
2.3 Technical and Usage Information
To improve the quality of our services, we automatically collect:
- IP address and device identifier information
- Browser type, operating system, and device model
- Login and logout time records
- Session duration, page visits, and navigation patterns
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our customer service team, we may retain a record of that conversation — including live chat, email messages, and details of complaints.
How Your Information Is Used
tk678 uses your personal information only for lawful and specific purposes. We process information for the following reasons:
Account Management
Creating, verifying, and securing your account; ensuring login security; managing password recovery and two-factor authentication.
Transaction Processing
Completing deposits and withdrawals; providing bonuses and cashback; resolving transaction disputes and maintaining financial records.
Security and Fraud Prevention
Detecting suspicious activity; preventing multiple accounts; complying with anti-money laundering (AML) requirements and protecting platform integrity.
Customer Service
Providing 24/7 live chat support in Bengali; resolving complaints; improving services and ensuring personalized assistance.
Service Improvement
Analyzing usage patterns to improve the platform experience; introducing new games and features; resolving technical issues.
Relevant Communications
Sending important account updates; informing you of promotional offers (only with your consent); sending service changes and security notifications.
Sharing Information with Third Parties
tk678 does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information sharing may occur in the following specific situations:
4.1 Payment Processing Partners
To complete transactions, we share necessary financial information with payment providers such as bKash, Nagad, Rocket, and Upay. These partners follow their own privacy policies and security standards.
4.2 Technology and Service Providers
To operate our platform, we work with trusted technology partners — such as cloud storage, data analytics, and cybersecurity providers. These service providers process information only according to our instructions and cannot use it themselves.
4.3 Legal Obligations
In the case of a court order, regulatory authority directive, or lawful request from law enforcement, we may be required to disclose necessary information. In such cases, we will always disclose only the minimum information required.
4.4 Responsible Gambling Authorities
As part of our commitment to responsible gaming practices, certain information may be shared with relevant authorities where applicable.
Use of Cookies and Tracking Technologies
tk678 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website — such as maintaining login sessions, managing security tokens, and securing the payment process. Without these cookies, the service will not function properly.
5.2 Functionality Cookies
These cookies are used to remember your preferences and settings — such as language selection, display preferences, and game history. They ensure your personalized experience.
5.3 Analytics Cookies
To improve the quality of our services, we collect anonymous statistics — which pages are visited most, how users navigate, and so on. This information is never linked to your personal identity.
5.4 Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of the service.
How We Keep Your Information Secure
Protecting your personal and financial information is our highest priority. tk678 has implemented industry-standard security measures to this end:
SSL Encryption
All data transmission is secured through 256-bit SSL encryption.
Firewall Protection
Servers are secured with advanced firewalls and intrusion detection systems.
Access Controls
Only authorized staff have access to specific information.
Regular Audits
Regular security testing and vulnerability assessments are carried out.
We acknowledge that no method on the internet is 100% impenetrable. However, we continuously review and improve our security infrastructure. If you notice any security issue, please contact us immediately.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required.
7.1 Active Account Information
While your account is active, we retain all registration information, transaction history, and records of gaming activity. This helps us provide you with consistent and personalized service.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained to meet legal obligations. Financial transaction records are generally kept for a set period.
7.3 Data Deletion Requests
Where there is no legal obligation, you may request deletion of your personal information. Send this request to [email protected]. We will review your request within a reasonable time.
Your Data Rights
As a tk678 user, you have certain important rights over your own personal information:
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
- Right to Rectification: If any of your information is incorrect or outdated, you have the right to have it corrected or updated. Most information can be changed directly from your account settings.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, though legal obligations will apply.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to Data Portability: You have the right to receive your information in a structured, commonly used format.
- Right to Object: You have the right to object to the use of your information for marketing purposes — this can be withdrawn at any time.
To exercise these rights or for any privacy-related questions, please contact us.
Protection of Minors
tk678 is strictly prohibited for anyone under the age of 21. Our services are for adults only.
We do not knowingly collect or process the personal information of anyone under the age of 21. Age verification is mandatory at registration. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify us immediately. For more information on responsible gambling, visit our Responsible Gaming page.
Policy Changes and Updates
tk678 may review and update this privacy policy from time to time. When this happens, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email or through the site in the case of significant changes.
- Clearly state the date on which the new policy takes effect.
Continued use of the service after an update will be considered your acceptance of the new privacy policy. We therefore recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
Privacy Contact
24/7 Live Chat Support (in Bengali)
Our team generally aims to respond promptly on working days. For urgent security matters, please contact us directly via live chat.